There’s no denying Zappos gets customer service and this new ad is proof they also have a pretty good sense of humor. However, there’s one missing piece of the puzzle that I was always surprised they neglected and that’s a really good web design. And this is super bizarre to me because this company brings it 110% in every other facet of their business (product, service, offering, distribution, social media, respect of employees, having fun). Yet, their website is so eh a la 1998 it totally surprises me they won’t complete the puzzle and have a beautiful, clean looking website. If you work at Zappos and you’re reading this, I’ve redesigned your site for you. Seriously, it’s badass just like this you and this ad.

Click here to view the embedded video.